Privacy Policy

Effective Date: 24 March 2026

Welcome to Textile Cleaning NZ. Your privacy matters to us. This page explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Collection of Personal Information

When you interact with Textile Cleaning NZ, we may collect personal information that you provide to us. This includes details shared during a curtain cleaning booking, a blind cleaning enquiry, or a general message through our contact page. Information collected may include, but is not limited to:

• Name, email address, phone number, and postal address
• Payment information (if you make purchases or bookings)
• Details of your enquiries or service requests
• Window furnishing specifications (dimensions, fabric type, number of curtains or blinds)
• Pick-up and drop-off preferences
• Any other information you provide voluntarily

We may also collect non-identifiable information automatically when you visit our website, such as:

• IP addresses and device type
• Browser type and version
• Pages visited and time spent on our site
• Referring websites

Text: Personal information refers to information about an identifiable individual, as defined by the New Zealand Privacy Act 2020.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• Providing curtain cleaning, re-lining, and repair services you request
• Providing blind cleaning and restringing services you request
• Responding to your enquiries and providing customer service
• Processing payments and managing bookings
• Arranging pick-up and drop-off logistics
• Sending service updates, appointment reminders, or promotional information (where you have consented)
• Improving our website and service offerings
• Complying with our legal obligations under New Zealand law

3. Disclosure of Personal Information

Textile Cleaning NZ does not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Law enforcement or government agencies: Including the Police, Inland Revenue, and the Ministry of Business, Innovation and Employment, where required by law or to facilitate court proceedings
• Legal compliance: To enforce our terms and conditions or protect the rights, property, or safety of individuals
• With your consent: Where you have given us explicit permission to share your information with a third party

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Our security measures include:

• Secure servers and appropriate firewall protection
• Restricted internal access to personal information
• Regular security reviews and updates
• Use of trusted, reputable third-party services where applicable

Your personal information is stored in New Zealand unless otherwise disclosed. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Access and Correction

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccuracies in your personal information
• Ask whether your information has been shared with any third party
• Request deletion of your personal information, where applicable

To exercise any of these rights, please contact us immediately. We will respond within a reasonable timeframe.

7. Email Communications

It is our policy to send email communications during the course of your service with us. These include booking confirmations and service updates. We may also periodically send newsletters or promotional offers to customers who have opted in.

All marketing emails include clear instructions on how to unsubscribe, in accordance with the Unsolicited Electronic Messages Act 2007. You may opt out at any time by following the unsubscribe link in our emails or by contacting us directly at info@textilecleaning.co.nz.

We also welcome feedback and questions via email. Feel free to reach out to our team at any time.

8. Photos and Videos

We may photograph curtains and blinds before and after cleaning for quality assurance purposes. These images may also be used for case studies or marketing on our website and social media channels. By using our services, you consent to this use.

If you would prefer that your items not be photographed, please let us know at the time of booking.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. These may include payment portals, review platforms, or other resources. Textile Cleaning NZ is not responsible for the privacy practices or content of external websites.

We encourage you to read the privacy policies of any third-party websites you visit via links from our site.

10. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from the use of our website or services will be resolved in the New Zealand courts.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be published on this page with a revised effective date at the top.

We encourage you to check this page periodically. Your continued use of our website or services following any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, or how we handle your personal information, please don’t hesitate to get in touch. Visit our contact page to send us an online enquiry.

How to reach us:

• Email: info@textilecleaning.co.nz
• Phone: 09 473 5350
• Address: 5A Kaimahi Road, Wairau Valley, Glenfield, Auckland
• Hours: Monday to Friday, 9am to 5pm | Saturday, 9am to 12pm

Call 09 473 5350 

Email info@textilecleaning.co.nz